Return & Refund Policy

1. Return Window

You may request a return within 30 calendar days from the date of delivery of your order. The delivery date is determined by the tracking record from our courier partner. Requests received after the 30-day window will not be eligible for a return or refund under this standard policy. We recommend inspecting your order within 48 hours of receipt and raising any quality concerns promptly.

2. Eligibility Conditions

To be eligible for a return, the item must meet all of the following conditions:

• The item is in its original, unused, and unworn condition.
• All original tags, labels, and hang-tags are intact and attached.
• The item is returned in its original dust bag or packaging, along with any authenticity card or care card that was included.
• The item has not been altered, washed, dry-cleaned, or repaired by a third party.
• The return request has been raised within the 30-day window described above.

Items that do not meet these conditions may be refused at the time of quality check and returned to you at your cost.

3. Non-Returnable Items

The following categories are not eligible for return under any circumstances, except in the case of a manufacturing defect or incorrect item dispatch:

• Worn or used jewellery: Due to hygiene and safety reasons, any jewellery that has been worn, even briefly, cannot be returned.
• Custom and personalised pieces: Items made to your specifications, including monogrammed leather goods, embroidered garments, or bespoke tailored pieces, are manufactured exclusively for you and cannot be resold.
• Unstitched fabric and kurta yardage: Once cut from the bolt, unstitched fabric cannot be accepted back as it cannot be resold in its original form.
• Sale items marked with a discount greater than 50% off: Deeply discounted clearance items are sold on a final-sale basis. The applicable sale status is displayed on the product listing page at the time of purchase.
• Digital gift cards: Once a gift card code has been delivered and is in active use, it cannot be refunded.

4. Return Process

To initiate a return, log in to your account at karigaricraft.shop, navigate to My Orders, select the relevant order, and click Request Return. Alternatively, email orders@karigaricraft.shop with your order ID (KAR######) and a brief reason for the return. Our customer care team will respond within 24 hours to confirm eligibility and schedule a free reverse pickup.

Reverse pickup is typically scheduled within 48 hours of your return request being approved. A courier executive will collect the parcel from the delivery address on file; if you require pickup from a different address, please mention it in your return request. Ensure the item is securely repacked before handover. You will receive a pickup confirmation SMS and email.

Once the returned item reaches our Mumbai fulfilment centre, our quality assurance team will inspect it within two to three business days. You will receive an email confirming whether the return has been accepted or, in rare cases, rejected due to condition. If accepted, your refund will be processed immediately.

5. Refund Timelines

Refunds are issued to the original payment method used at the time of purchase. The timelines below are from the date we confirm the return is accepted:

• UPI / Wallet: 2–5 business days
• Credit or Debit Card: 5–7 business days (subject to your bank's processing cycle)
• Net Banking: 5–7 business days
• Cash on Delivery (COD): Refund via NEFT bank transfer within 7–10 business days. You will be asked to provide your bank account details (account number and IFSC code) via a secure form.
• Karigari Store Credit: If you opt for store credit instead of a cash refund, credit is applied to your account within one business day of return acceptance.

6. Size Exchange

We offer a one-time size exchange for garments and footwear within the 30-day return window, subject to availability of the requested size. To request an exchange, follow the same return process above and select Exchange as your resolution preference. The original item must be shipped back before the replacement is dispatched. We cover the cost of both the reverse pickup and the forward shipment for size exchanges. If the requested size is unavailable, we will issue a full refund instead.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged in transit, or not what you ordered, you are entitled to a full refund of the item value plus the original shipping charges paid. In addition, we will credit ₹200 as a goodwill gesture to your Karigari account for the inconvenience. Please raise the issue within 72 hours of delivery and attach clear photographs of the defect or incorrect item in your email to orders@karigaricraft.shop. We will expedite your case and arrange an immediate pickup without requiring standard quality check timelines.

8. Reverse Pickup PIN Coverage

Our free reverse pickup service is available across approximately 18,000 PIN codes served by Delhivery and Bluedart. For PIN codes outside this coverage area, we will request you to self-ship the item to our Mumbai fulfilment address. In such cases, we will reimburse actual courier charges up to ₹150 upon submission of a valid courier receipt. Please use a reputable courier service with tracking, as we cannot accept liability for items lost in transit on self-shipped returns.

9. Statutory Compliance

This Return & Refund Policy is framed in compliance with Section 4(2) of the Consumer Protection (E-Commerce) Rules, 2020, which requires e-commerce entities to have a clearly stated and easily accessible return, refund, and exchange policy. For any unresolved disputes regarding returns or refunds, you may approach the National Consumer Disputes Redressal Commission (NCDRC) or file a complaint on the National Consumer Helpline (NCH) at www.consumerhelpline.gov.in or by calling 1800-11-4000.