Cancellation Policy

1. Customer Cancellation Window

You may cancel your order without any penalty if your cancellation request is received within 24 hours of order placement OR before the order status reaches "Packed"— whichever occurs earlier. The order status is updated in real time and is visible in your account under My Orders. Because our team begins hand-packing orders promptly after confirmation, the "Packed" status may be reached before the 24-hour window in some cases, particularly for orders placed on weekday mornings during peak periods.

To cancel an order within the eligible window, log in to your account, navigate to My Orders → [Order ID] → Cancel Order, and confirm your cancellation. You will receive a cancellation confirmation email immediately. Alternatively, email orders@karigaricraft.shopwith your order ID and the subject line "Cancellation Request — KAR######". Our team will confirm and process the cancellation within two hours during business hours (Monday–Saturday, 10:00 AM–7:00 PM IST).

2. Cancellation After the Eligible Window

Once an order has reached the "Packed" status or 24 hours have elapsed — whichever is earlier — it can no longer be cancelled directly. At this stage, the order is either in the packing queue or already handed to the courier partner. If you wish to return the item after receiving it, please refer to our Return & Refund Policy, which provides a 30-day return window from the date of delivery. You are welcome to refuse acceptance of the package at the door; the courier will return it to us and we will process a refund as per our standard return process (minus any applicable shipping charges for COD orders).

3. Partial Cancellation

If your order contains multiple items (a multi-line order), you may request the removal of one or more individual line items rather than cancelling the entire order. Partial cancellation is subject to the packing status of each item. If some items have already been packed while others have not, only the unpacked items can be partially cancelled. The packed items will be dispatched as normal, and you may return them under our Return & Refund Policy if needed.

To request a partial cancellation, email orders@karigaricraft.shop with your order ID and specify which item(s) you wish to cancel (using the product name and size). We will confirm which items can be removed before the order is finalised.

4. Cancellation by Karigari

Vidhi Vidhan Enterprises Private Limited reserves the right to cancel any order for the following reasons:

• Payment failure: If payment was not successfully captured or is reversed by the payment gateway after initial confirmation.
• Stock unavailability: If a product is found to be genuinely out of stock after the order was placed, despite inventory records indicating availability.
• Suspected fraud: If the order displays patterns consistent with fraudulent activity, including unusual address combinations, repeated failed payment attempts, or flagged payment instruments.
• Undeliverable PIN code: If your delivery PIN code cannot be served by any of our courier partners and you are unable to provide an alternative address.
• Incorrect pricing due to technical error: If a product was listed at an obviously erroneous price (for example, ₹10 for a leather bag priced at ₹3,000) due to a website or data entry error.

In all cases where we initiate a cancellation, you will receive written notification by email explaining the reason, and a full refund will be automatically processed to your original payment method within five to seven business days. We will never partially fulfil an order affected by fraud concerns without your explicit re-consent.

5. Refund After Cancellation

For cancellations made within the eligible window (whether by you or by us), refunds are processed automatically to your original payment method:

• UPI / Wallet: 2–5 business days.
• Credit or Debit Card: 5–7 business days (your bank's processing cycle applies).
• Net Banking: 5–7 business days.
• Cash on Delivery: No money is collected before dispatch on COD orders; therefore, no refund is applicable for pre-dispatch cancellations. If the parcel is refused at the door and returned to us, a refund of the product value is not applicable as no payment was made.

You will receive an email confirmation of the refund initiation. If your refund does not appear within the stated window, please contact your bank with the refund reference number provided in the email before reaching out to us, as inter-bank processing occasionally takes longer than expected.

6. Post-Dispatch Returns

If your order has already been dispatched and is in transit, cancellation is no longer possible through our standard flow. You have two options: (a) accept the delivery and initiate a return request within 30 days of receipt under our Return & Refund Policy; or (b) refuse the package at the door, in which case the courier will mark it for return to origin (RTO). For prepaid orders refused at the door, a refund of the product value will be processed within 7–10 business days of the package returning to our facility, minus the original outward shipping fee. For COD orders refused at the door, no refund is applicable as no payment was made.

7. Custom and Personalised Orders

Orders for customised or personalised items — such as monogrammed leather goods, bespoke tailored garments, or engraved accessories — cannot be cancelled once production has begun. You will be notified by email when production starts, typically within 24–48 hours of your order being confirmed. If you wish to cancel a customised order before production begins, you must do so within two hours of order placement by emailing orders@karigaricraft.shop. Once production has started, we are unable to offer a refund as the item has been made to your specifications and cannot be resold.